The most common reasons for a device to not pair to our app are the following:
- Your product is not in pairing mode
Your product needs to be in pairing mode to connect. This is when the Wifi icon/indicator is flashing. Click here to find out how.
- Incorrect Wifi password
You must ensure that you are using the correct Wifi password to pair your device. The app will not advise the password is incorrect, it will attempt to pair and fail.
- You have not split your 2.4GHz network
Modern routers do not split 2.4GHz and 5GHz networks. If you only have one Wifi network connection at your home, then your network connections have been dual banded. Smart devices are not smart enough to tell the difference between the 2.4GHz and 5GHz connection and it will fail pairing. You need to split them in order to pair. Log in to your router settings to split and contact your internet provider for instructions.
If you confirm the above is not the reason, it is likely to be a poor network connection or incorrect setting blocking the device's pairing mode. As if the Wifi indicator on the product is flashing it is not a faulty product.
The easiest way to test this is to use a secondary mobile phone’s hotspot to connect your product to the Goldair app. Click here for instructions on how to test.