Does your router have a 'WPA2-Personal' Authentication Method?
Most modern routers will default the Authentication Method to WPA2-Personal, which is the highest level of router security and will block certain devices from being able to pair.
Within your router settings, head to 'WLAN' and 'Authentication Method'. Under the 2.4GHz connection settings, change the 'Authentication Method' to 'WPA-WPA2-Personal' and Save. This should allow enough signal strength to pair your Goldair device.
We recommend you change back your settings to 'WPA2-Personal' once pairing is complete.
If you are still unable to connect, contact our friendly customer service team.