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Yes, it is important to ensure you connect the window kit properly in order to operate your Portable Air Conditioner.

Each Goldair product has a unique product code to help us distingish them and provide you with any troubleshooting tips or guides to usage. To locate the product code, please look for the rating label. This is usually on the side or back of the device. The rating label has your product code on it that in most cases begins with the letter 'G'

No we can only help with queries for Goldair Australia and New Zealand.