Here at Goldair, we are committed to developing quality, safe BBQ solutions to the highest standards. All Goldair products are protected under warranty for normal residential use. 

If you are experiencing an issue with your BBQ, please ensure that you have fully read through the instruction manual provided at time of purchase. There are specific pages on how to install, how to operate and how to troubleshoot. 

If you feel the product is definitely faulty, please return it back to the place of purchase along with your receipt. 

Can't find your receipt, need a user manual or have any questions? Please contact our friendly customer service team and we'll get back to you as soon as possible.